Thank you for shopping at SoftBook. We specialize in selling software source code, and we strive to ensure your experience with us is secure, seamless, and satisfactory.
Due to the digital nature of our products, all sales are final once the source code has been delivered and accessed or downloaded. We do not accept returns or offer refunds for any of our digital products under normal circumstances.
However, we understand that issues can arise. A refund may be considered under the following conditions:
- You have not downloaded or accessed the source code files.
- You report a major technical issue or defect that renders the product completely unusable, and our support team is unable to resolve it within a reasonable time frame.
- You were charged in error or purchased the same product more than once accidentally.
Non-Refundable Items
All of our digital products, including software source codes, fall under the category of non-returnable and non-refundable items once accessed or downloaded.
This includes but is not limited to:
- Downloaded source code packages
- Custom-developed software files
- License keys or access tokens
Refund Request Process
If you believe you are eligible for a refund based on the criteria above:
- Contact our support team within 3 days of purchase.
- Provide your order number and a clear explanation of the issue.
- Our team will review your request and respond within 3–5 business days.
Please note: Approved refunds will be issued to the original payment method used at the time of purchase.
Support and Issue Resolution
If you encounter problems with your purchase, we encourage you to reach out to our support team first. We are committed to helping you resolve any technical issues promptly.
Contact Us
If you have any questions about our refund policy or need assistance with your order, please reach out to our support team. We’re here to help and ensure your experience with SoftBook is a positive one.